Customer Service

Payment and Billing
We welcome payment through Visa, MasterCard, American Express, Discover, Check, and Government P-cards.

Invoice terms for pre-qualified customers are Net 30 unless otherwise arranged in advance. A 1.5% per month finance charge will be assessed on all late payments. A $20.00 charge will be assessed on checks drawn on accounts with insufficient funds.
Shipping and Handling
All shipping charges are based on the weight of the product(s) that are ordered and the destination “Ship To” zip code. We calculate these costs by using United Parcel Service’s (UPS) rate calculator.

Remember, UPS ground shipping for AEDs and all orders $99 and over are always free within the 48 lower contiguous United States. FOR ONLINE ORDERS ONLY.

How to predetermine your shipping costs: Since we calculate based on the product weight and the ship to zip code, we cannot quote shipping charges until we have your delivery information. In order to see the shipping charges you will be charged, simply add whatever items that interest you into your shopping cart and go to checkout. You will then be asked for your delivery address and zip code. After you enter that information and submit, you will see the freight charges. You can cancel your order at any time if the freight charge is not agreeable to you.

Since all of our products come in various sizes and weights, and since we use UPS’s rate calculator which bases costs on zip code information, we cannot offer a standard shipping table indicating the freight costs.

Street addresses are required: We currently ship most orders to U.S. destinations via UPS ground service to business and residential addresses. We cannot ship to PO boxes because UPS will not deliver to them. If you need expedited freight service on an item, contact us at 301-740-3390 for assistance. Additional charges will apply.

If you have any further questions, please use our online contact form.
Warranty Service
All automated external defibrillators (AEDs) sold by Rescue One adhere to the specific manufacturer’s warranty. Warranty service and technical support questions are accommodated at the following telephone numbers based on your model of AED or accessories:

Cardiac Science – 800-426-0337
Defibtech, LLC – 866-333-4241
HeartSine Technologies – 800-327-0770
Physio-Control (formerly Medtronic) – 800-327-0770
Philips Healthcare – 800-263-3342
ZOLL Medical – 800-348-9011