Rescue One Training For Life is committed to customer satisfaction. If you are not completely satisfied with your order or you receive defective or damaged merchandise, you may return it for a refund within 30 days, subject to a Return Authorization from Rescue One Training for Life. Please contact us at 301-740-3390 immediately should you need to return any items.
Our 30-day return policy is as follows:
- You may receive a refund or credit on most items within 30 days of delivery. Items must be in their original packaging with any enclosed documentation to avoid a restocking fee of 15%. Before we can accept your eligible return items, you must call us at 301-740-3390 to receive a Return Authorization Number. All returns are subject to inspection.
- All items purchased from Rescue One Training For Life may be returned under this policy except opened electrode pads or those with damaged packaging, opened rescue kits and packs, used batteries or those with opened packaging, opened first aid kit/cabinet items, or any other opened items in non-resalable condition. The price of any of these items will be deducted from the refund. Please do not tape or write anything on the items or original carton or your return will not be accepted.
- All items received from Rescue One should be inspected immediately upon arrival from carrier. Rescue One customer service should be contacted within one day of receipt to report damaged items and then a return shipping label will be issued. Shipping and insurance costs on returned items that are not damaged are the responsibility of the customer. A 15% restocking fee will be applicable to all items not returned within 30 days or any items returned without a Return Authorization Number. For your protection, we urge you to ship returns insured using a reputable carrier who will issue a tracking number for the shipment. Rescue One Training will not be responsible for customer returns that are lost or damaged during shipping.
- Items not purchased from Rescue One Training for Life may not be returned to us.
- If items are ordered in error by the ordering agency they are responsible for return shipping and any applicable restocking fees.
- If items are shipped in error, the ordering agency may return at no cost.